This Return and Refund policy shall only be applicable for orders from www.17beautyhouse.com only.
One Healthy Solution (M) SDN BHD shall use its best efforts to ensure that orders are correctly fulfilled. Should there be any discrepancy of Products delivered and the Customer wishes for return and refund, please notify us by phone at +60129171782 (Mon-Sat: 8.30am-5.30pm).
Return/Exchange of Products or refund can be arranged under the following reasons: a. If any product has been delivered in a damaged or defective condition; or b. If the product is out of date or expired; or c. If the wrong product which is different from the order is delivered.
If a product which was ordered and invoiced is not included in the delivery, One Healthy Solution (M) SDN BHD shall either refund the customer the value of that product, or replace the product.
If any product which was not included in the customer’s order is delivered to the customer, One Healthy Solution (M) SDN BHD shall collect the product from the customer.
If the customer has been charged for a product which has not been delivered, One Healthy Solution (M) SDN BHD shall repost to the customer.
The return of a product by a customer does not automatically warrant for a refund. One Healthy Solution (M) SDN BHD will inspect the returned products upon receipt of the same.
All refunds will be made via the same mode of payment within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalize the refund. One Healthy Solution (M) SDN BHD shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.
The customer is required to send back the affected product(s) to us via a reliable courier service company to our office at the following address:- ONE HEALTHY SOLUTION (M) SDN BHD No. 157, JALAN PUSAT KOMERSIAL SAUJANA 5, PUSAT KOMERSIAL SAUJANA, S2 HEIGHTS, 70300 SEREMBAN, N.S.D.K., MALAYSIA. TEL: +60129171782